Privacy Policy
9999phl Data Protection Commitment

1Overview

9999phl is an online casino and sports betting platform built specifically for Filipino players. As a platform that handles real-money transactions , account registration, and identity verification, we necessarily collect and process personal data about our Players and site visitors. We take that responsibility seriously.

This Privacy Policy sets out, in plain and transparent terms, the full lifecycle of your personal data on the 9999phl platform — from the moment you visit the site through to the deletion or archiving of your records following Account closure. It has been drafted in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines (DPA), and its Implementing Rules and Regulations.

Capitalized terms used in this Privacy Policy that are not defined herein carry the meanings assigned to them in the 9999phl Terms & Conditions, which are available at Terms & Conditions.

2Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the personal information controller responsible for your data is:

Any reference to "9999phl," "we," "us," or "the Company" in this Privacy Policy refers to the data controller described above. Any reference to "you," "the Player," or "the User" refers to any individual who accesses or uses the Platform, whether as a registered Player or an anonymous site visitor.

3Data We Collect

9999phl collects personal data only to the extent necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are set out below.

3.1 Registration and Identity Data

When you create an Account on 9999phl, we collect the following:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Residential address (city, province, postal code);
• Email address (used as your primary Account identifier and for transactional notifications);
• Mobile number (used for SMS two-factor authentication and account security alerts).

3.2 KYC and Verification Documents

Before processing your first withdrawal, we require government-issued identity verification documents. These may include:

• Philippine National ID, passport, or driver's license (front and back);
• Proof of address (utility bill, bank statement, or government letter dated within 90 days);
• Selfie with ID (liveness check) where required by our KYC provider;
• Source of funds documentation for high-value accounts as required under AML regulations.

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., GCash mobile number, bank account last four digits);
• Transaction IDs issued by payment processors (GCash, Maya, BPI, BDO, UnionBank, 7-Eleven CLiQQ, USDT TRC20, Coins.ph);
• Wallet balance history and bonus credit/debit records;
• Chargeback and dispute records, if any.

3.4 Gameplay and Betting Data

• Game session logs including game type, wager amount, outcome, and timestamp;
• Sports betting selections, odds accepted, and settlement results;
• Responsible gaming tool usage (deposit limits set, session reminders triggered, self-exclusion requests);
• Bonus eligibility and wagering progress records.

3.5 Technical and Device Data

• IP address at the time of registration, login, and each session;
• Browser type and version, operating system, and device type;
• Geolocation data (country and region level, derived from IP address);
• Session duration, page navigation paths, and feature interaction logs;
• Device fingerprint data used for fraud detection and multi-account prevention.

3.6 Communications Data

• Live chat transcripts between you and the 9999phl support team;
• Email correspondence sent to or from [email protected];
• Complaint and dispute records;
• Survey and feedback responses, if voluntarily submitted.

4How We Collect Your Data

9999phl collects personal data through the following channels:

4.1 Directly From You

The majority of personal data we hold is provided directly by you — at Account registration, during KYC submission, when you contact our support team, when you set responsible gaming limits, or when you voluntarily participate in surveys or promotions.

4.2 Automatically During Platform Use

Technical and device data is collected automatically when you access the 9999phl Platform. This includes data collected via cookies, server logs, and our fraud detection systems. See Section 10 (Cookies & Tracking) for full details on our cookie practices.

4.3 From Third-Party Service Providers

In certain cases we receive personal data about you from trusted third-party service providers engaged to support our operations, including:

• KYC and identity verification providers — who confirm the authenticity and validity of documents you submit;
• Payment processors — who confirm the status of deposit and withdrawal transactions (GCash, Maya, BPI, BDO, and others);
• Fraud detection and AML screening services — who cross-reference transaction patterns against known risk indicators;
• PAGCOR and regulatory authorities — who may provide information relevant to self-exclusion compliance or regulatory obligations.

5Purposes of Processing

9999phl processes your personal data for the following specific, explicit, and legitimate purposes:

9999phl does not use your personal data for automated decision-making that produces significant legal effects without human review, except for real-time fraud screening at the point of transaction, which is subject to human oversight where a flag results in Account action.

6Legal Basis for Processing

Under the Data Privacy Act of 2012, 9999phl processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to register your Account, process transactions, and provide the gaming services you have requested;
• Legal obligation: Processing required to comply with PAGCOR regulatory requirements, AML obligations, tax reporting, and other applicable Philippine law;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and internal analytics — balanced against your privacy interests;
• Consent: Processing for optional marketing communications, where you have provided explicit, informed, and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7Sharing Your Data

9999phl does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share your data only in the limited circumstances described below.

7.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include KYC and identity verification providers, payment processors, fraud detection services, cloud infrastructure providers, and customer support tools. All service providers are contractually obligated to process data only as instructed by 9999phl and to implement appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

9999phl is required to report certain information to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities as mandated by applicable law. We will also disclose personal data in response to a valid court order, subpoena, or lawful request by a Philippine government authority. We will notify you of any such disclosure where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or a prominent Platform notice prior to any such transfer and of any change in data controller identity resulting from it.

7.4 With Your Consent

We may share your data with third parties not listed above where you have provided your explicit prior consent to that sharing. You may withdraw such consent at any time by contacting our Data Protection Officer.

8Data Retention

9999phl retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymized so that it can no longer be associated with any individual. Extended retention may apply where data is required for ongoing legal proceedings, regulatory investigations, or unresolved disputes.

9Security Measures

9999phl implements a multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include the following:

9.1 Technical Safeguards

• All data transmitted between your browser and the 9999phl Platform is encrypted using TLS 1.3 (256-bit SSL);
• Personal data at rest is encrypted using AES-256 encryption on all storage systems;
• KYC documents and identity scans are stored in an isolated, access-controlled data environment separate from general Platform databases;
• Two-factor authentication (2FA) is available to all Players and is enforced for all internal staff accounts;
• Real-time intrusion detection and DDoS protection systems are active on all production infrastructure.

9.2 Organizational Safeguards

• Access to personal data is granted on a strict need-to-know basis, with role-based access controls enforced across all systems;
• All staff and contractors with access to personal data are bound by confidentiality obligations;
• Data protection training is provided to all staff handling personal data;
• Third-party service providers are assessed for data security compliance before engagement and are subject to ongoing monitoring.

9.3 Data Breach Response

In the event of a personal data breach that is likely to affect your rights and freedoms, 9999phl will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required under the Data Privacy Act of 2012. Affected Players will be notified without undue delay via email and a Platform notice, with details of the breach, the data affected, and the steps being taken to address it.

10Cookies & Tracking Technologies

9999phl uses cookies and similar tracking technologies to operate the Platform, enhance your user experience, maintain session security, and gather analytics data. This section explains the types of cookies we use and how you can manage your preferences.

10.1 Types of Cookies Used

10.2 Managing Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the Platform's operation and security. You may manage your preferences for functional and analytics cookies via the cookie settings panel available in your Account preferences. You may also configure your browser to block or delete cookies; however, doing so may affect the functionality of certain Platform features, including saved preferences and session continuity.

9999phl does not use third-party advertising cookies or behavioral targeting cookies. We do not share cookie-derived data with advertising networks.

11Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 9999phl. You may exercise any of these rights by contacting our Data Protection Officer at [email protected] with the subject line "Data Rights Request."

11.1 Right to Access

You have the right to obtain confirmation of whether 9999phl holds personal data about you, and to receive a copy of that data together with information about how it is processed. We will respond to access requests within 15 business days of receipt.

11.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. For Account registration details, many fields can be updated directly within your Account settings. For KYC documents, contact support to initiate a re-verification.

11.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Please note that erasure requests may be declined or partially fulfilled where retention is required by law (e.g., AML transaction records that must be kept for 10 years).

11.4 Right to Data Portability

You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format (CSV or JSON), and to request that this data be transmitted to another controller where technically feasible.

11.5 Right to Lodge a Complaint

If you believe 9999phl has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first to resolve any concern informally before escalating to the NPC.

12Minors & Age Restrictions

The 9999phl Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under 21 years of age.

If we become aware or have reasonable grounds to suspect that an Account has been registered by or is being used by a person under 21, we will immediately suspend the Account, initiate age verification procedures, and if the minor status is confirmed, permanently close the Account and return any Real Money Balance (excluding Bonus Funds) to the payment method used for deposit.

If you are a parent or guardian and believe that your child has provided personal data to 9999phl and created an Account, please contact us immediately at [email protected] so that we can take prompt action.

13Cross-Border Data Transfers

9999phl primarily stores and processes your personal data within servers located in the Asia-Pacific region. In certain operational contexts — such as the use of internationally operated KYC or fraud detection services — your personal data may be transferred to, stored in, or processed in countries outside the Philippines.

Where such transfers occur, 9999phl ensures that appropriate safeguards are in place to protect your data at a standard at least equivalent to that provided under the Data Privacy Act of 2012. Safeguards used include contractual data processing agreements incorporating standard data protection clauses and assessments of the receiving jurisdiction's data protection framework.

By using the 9999phl Platform, you consent to the transfer of your personal data as described in this section, subject always to the safeguards outlined above.

14Changes to This Privacy Policy

9999phl reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify you by email to your registered address and by posting a prominent notice on the Platform at least 14 days before the changes take effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the Platform and contact support to close your Account before the effective date.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 9999phl handles your personal data.

15Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 9999phl, please contact our Data Protection Officer: